CUSTOMER SERVICE REPRESENTATIVE #108899CMTA

Denham Resources
Fresno, CA
**THANK YOU FOR YOUR INTEREST, THIS POSITION HAS BEEN FILLED. PLEASE VISIT www.denham.net FOR MORE JOB OPPORTUNITIES.**


Gordon Industrial Supply is looking for a skilled problem solver to join our team as a Customer Service Representative.  We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.  The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.  If you are this person, this company and position if for you.


SALARY: $18.00 to $24.00/HR, DOE


 

-          Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns

-          Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

-          Update customer information in the customer service database during and after each call

-          Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

-          Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

-          Able to help at the counter when needed

 

REQUIREMENTS:

-          Must be 18 years of age or older

-          Excellent clerical skills and accuracy

-          High school diploma/GED required (Associate degree in a business-related field preferred)

-          Ability to always remain professional and courteous with customers

-          Excellent verbal and written communication skills

-          Skills in areas outside of CSR (A/P, A/R, Inventory) desirable

 

Send your resume in MS Word format to Steve Wilson at steve@denham.net or call (559) 222.5284 ext 104 if you have any questions.  Please refer to the job order number (108899) in your response.  Compensation commensurate with qualifications.

 

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